Refunds and cancellation

Last updated: 29 October 2026

The digital guide

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel an online purchase. For digital content supplied immediately, that right ends once the download begins, but only if you have expressly agreed to immediate supply and acknowledged that you lose the right. You'll be asked to do this with a tick box in the cart before checkout, and we'll confirm it in your order email.

Faulty or not as described

If your file won't open, is incomplete, or isn't as described, contact us at hello@pendulummethod.com with your order number. We'll send a working copy, and if we can't fix the problem we'll offer a price reduction or refund in line with the Consumer Rights Act 2015.

Membership

After your included first month, membership continues automatically at £5 a month until you cancel. We'll email you a reminder at least 7 days before your first payment. You can cancel any time, online, in a couple of clicks: from your account, using the link in your order email, or by emailing hello@pendulummethod.com. If you cancel before your included month ends you won't be charged; if you cancel later, no further payments are taken and access continues to the end of the paid month. You also have a 14-day cooling-off right for the subscription. See section 5 of the terms of sale. The 14 days start on the day you buy. If you asked for membership to start straight away and cancel within that time, we may deduct a fair amount for the membership you've already had and refund the rest of any membership payment.

How refunds are paid

Refunds go back to the original payment method within 14 days of being agreed.